Insurance Claims

For Owners:

If you have a problematic jewellery claim that needs an independent second opinion, we can help.

Email us claims@gemlab.co.nz with copies of all relevant communications, documentation, photos, etc. to do with the claim along with a summary of what the problem is.

We will review and let you know if our report would be worthwhile paying for.

For Insurance Companies:

Please email us at claims@gemlab.co.nz with your instructions and include the following information...

• Insurance Company :
• Claims Email :
• Claims Phone Number:
• Client Name :
• Client Address :
• Client Email :
• Client : Phone numbers
• Claim Number:
• Type of Claim: Total Loss; Damage; or Single earring
• List of Items:
• Attach all relevant item information documents and photos submitted by the client

Do you need a copy of a previous valuation?

CONTACT US for a small fee we can obtain a copy of your previous valuation from our records.